The top companies are working towards continuous digitization of their business. This, as well as the way they respond to changing customer needs, will help them become more customer centric and engaged in the business activities.
The senior management strategizing their organization’s digital journey are leveraging Digital Process Automation (DPA) to rapidly automate business processes and streamline workflow management.
What is Digital Process Automation?
The process of applying advanced digital tools, e.g. low code development solutions for the creation, automation and optimization of business operations, is described as “Digital Process Automation (DPA).
Digital process automation software is a combination of business process management (BPM), cognitive automation and business reporting. It helps to integrate human design needs, automates process investigation, allows simulation and provides process visibility.
The objective of digital process automation is to remove the need for humans to intervene in business processes with a view to allowing workers to concentrate on more value-added tasks.
The key principles of digital process automation are as follows:
● Ensuring transparency in the business process
● Automating customer related tasks
● Triggering notifications and reminders at appropriate times
● Creating a seamlessly collaborative atmosphere.
The reduction of staff effort, better accuracy and shorter processing time are some of the main benefits of digital process automation. Nevertheless, businesses should look at the elements of selected DPA software in order to achieve necessary benefits.
A Guide to Choose the Right Digital Process Automation Software
Following are the factors to be considered before selecting the digital process automation software for your enterprise:
1) Assess your needs:
We need to assess the nature of data, the source of data, engagement needs, channels, responsiveness, scalability, and intelligence.Businesses should also take into account exceptions by the management and configurable business rules that can deal with real world issues rather than the usual vanilla process set by software vendors.
2) Design thinking:
As the company seeks to deliver a stronger impact that helps to achieve its strategic objectives, its user experience design is becoming increasingly important for operations transformation. While it brings usability at the centerpoint, the focus is also on adoption and decreased repulsion by critical stakeholders.The key to adoption is personalization based on insights and business experience. Therefore, according to the demand for user experience, both the process and the content can be adapted.
3) Knowledge management:
The ability to provide knowledge and information across the company must be ensured by digital process management applications. This feature provides a rapid answer to the issue of obtaining key organizational data, which in turn results in improved sustainability. The process manager should be able to bring knowledge with context, content, behavior and business rules at the time of Process Orchestration in order to make it more efficient.
Encryption of ‘data at rest’ and ‘data in motion’ should be offered in a perfect DPA. With the enforcement of general data protection and regulation (GDPR) laws, customer data compliance needs are now important. The priority of digital process management software should be to ensure security. It must provide certified compliance standards and efficient, undisturbed disaster recovery.
The most informal processes should also be integrated in the core process as part of DPA. The automation of the majority of obscure processes and their delivery of hyper automation can be facilitated by new cognitive capabilities and robotic process automation. These tools can also be called external AI-powered APIs that bring in the right intelligence and enable human-like intelligence and decision-making. Therefore, opting for the software with these capabilities can prove beneficial for the businesses.
6) Fast and agile:
Every organization moves towards a more comprehensive market in the future, so it wants to remain flexible and modernize its core; while at the same time giving best of their ideas rapid delivery. DPA is a huge business enabler in this agility era. Therefore, only the technologies that can be set up and implemented rapidly in a development environment as well as testing and production environments need to be addressed.
There are certain prerequisites that an ideal software for digital process automation software should be capable of:
● Making it possible to offer robotic and automation capabilities.
● Adding some level of intelligent automation to the mix
● Providing features for low code flow and application development
● Providing an intuitive and visual interface that does not require any technical expertise to operate
Digital Process Automation (DPA) is crucial for businesses who are determined to improve and digitize customer centric operations. Some of the major elements driving its effectiveness include principles of automation, transparency, and collaboration. Businesses who are searching for an apt software must carefully examine software elements, ensure accurate knowledge management, enhance user experience, prioritize security, and assess future capabilities for the success of the tool.